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Creating Virtual Communities That Work: Best Practices for Users and Developers of E-Collaboration Software

Creating Virtual Communities That Work: Best Practices for Users and Developers of E-Collaboration Software

Ashley Van Ostrand, Spencer Wolfe, Antonio Arredondo, Andrea M. Skinner, Ramon Visaiz, Megan Jones, J. Jacob Jenkins
Copyright: © 2016 |Volume: 12 |Issue: 4 |Pages: 20
ISSN: 1548-3673|EISSN: 1548-3681|EISBN13: 9781466689473|DOI: 10.4018/IJeC.2016100104
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MLA

Van Ostrand, Ashley, et al. "Creating Virtual Communities That Work: Best Practices for Users and Developers of E-Collaboration Software." IJEC vol.12, no.4 2016: pp.41-60. http://doi.org/10.4018/IJeC.2016100104

APA

Van Ostrand, A., Wolfe, S., Arredondo, A., Skinner, A. M., Visaiz, R., Jones, M., & Jenkins, J. J. (2016). Creating Virtual Communities That Work: Best Practices for Users and Developers of E-Collaboration Software. International Journal of e-Collaboration (IJeC), 12(4), 41-60. http://doi.org/10.4018/IJeC.2016100104

Chicago

Van Ostrand, Ashley, et al. "Creating Virtual Communities That Work: Best Practices for Users and Developers of E-Collaboration Software," International Journal of e-Collaboration (IJeC) 12, no.4: 41-60. http://doi.org/10.4018/IJeC.2016100104

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Abstract

The use and import of virtual collaboration (VC) has increased at an exponential rate. Despite its potential advantages, however, VC continues to be hindered by feelings of distrust, detachment, and even isolation among virtual team members. For each of these reasons, the present study analyzed more than 1,500 survey responses to develop best practices for current users and developers of e-collaboration software. More specifically, this study used an expanded variation of Vorvoreanu's (2008) Website Experience Analysis (WEA) to explore participants' views of the seven most popular VC programs in use today: Basecamp, Dropbox, Google Drive, iDoneThis, Join.me, Skitch, and Skype. Qualitative results of this study revealed the significance of (1) name recognition, (2) interpersonal facilitation, (3) clarity/simplicity, (4) cost consideration, and (5) mobile accessibility. The study's results were then used to develop five corresponding implications for both users and developers: (1) increased integration, (2) expanded physicality, (3) supplemental training, (4) financial entrée, and (5) utilized flexibility.

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