Welcome to the InfoSci Platform
Reference Hub1
Are Managers Making the Right Choice?: IT Investment for Smart Work

Are Managers Making the Right Choice?: IT Investment for Smart Work

Hyojeong Kim, Chang Juck Suh
Copyright: © 2017 |Volume: 19 |Issue: 2 |Pages: 11
ISSN: 1548-7717|EISSN: 1548-7725|EISBN13: 9781522511007|DOI: 10.4018/JCIT.2017040104
Cite Article Cite Article

MLA

Kim, Hyojeong, and Chang Juck Suh. "Are Managers Making the Right Choice?: IT Investment for Smart Work." JCIT vol.19, no.2 2017: pp.44-54. http://doi.org/10.4018/JCIT.2017040104

APA

Kim, H. & Suh, C. J. (2017). Are Managers Making the Right Choice?: IT Investment for Smart Work. Journal of Cases on Information Technology (JCIT), 19(2), 44-54. http://doi.org/10.4018/JCIT.2017040104

Chicago

Kim, Hyojeong, and Chang Juck Suh. "Are Managers Making the Right Choice?: IT Investment for Smart Work," Journal of Cases on Information Technology (JCIT) 19, no.2: 44-54. http://doi.org/10.4018/JCIT.2017040104

Export Reference

Mendeley
Favorite Full-Issue Download

Abstract

Smart work has been credited with providing flexible supply capabilities to meet customer demands in service businesses operations. Effective operations of smart work need huge investment of technologies implementations. The authors use Delphi techniques and survey method to identify implementation factors of importance of home-based work which is a representative type of smart work. Seven technologies were identified to be important (Knowledge Management, Real-time monitoring, Remote IT assist, Online testing, Online training, Workforce management, Agent performance management technologies). Different from general expectations, control-based technologies were found not to have positive effects, but support-based technologies to have positive effects to the performance. Smart work technologies in service business affect employees' job satisfaction, and further retention of remote agents. Careful planning of how to implement technologies for smart work is needed in service business in order to identify the best working environment design.

Request Access

You do not own this content. Please login to recommend this title to your institution's librarian or purchase it from the IGI Global bookstore.