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Harnessing Interagency Collaboration in Inter-Organizational Systems Development: Lessons Learned from an E-government Project for Trade and Transport Facilitation

Harnessing Interagency Collaboration in Inter-Organizational Systems Development: Lessons Learned from an E-government Project for Trade and Transport Facilitation

Thayanan Phuaphanthong, Tung Bui, Somnuk Keretho
Copyright: © 2010 |Volume: 6 |Issue: 3 |Pages: 15
ISSN: 1548-3886|EISSN: 1548-3894|EISBN13: 9781609609160|DOI: 10.4018/jegr.2010070104
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MLA

Phuaphanthong, Thayanan, et al. "Harnessing Interagency Collaboration in Inter-Organizational Systems Development: Lessons Learned from an E-government Project for Trade and Transport Facilitation." IJEGR vol.6, no.3 2010: pp.42-56. http://doi.org/10.4018/jegr.2010070104

APA

Phuaphanthong, T., Bui, T., & Keretho, S. (2010). Harnessing Interagency Collaboration in Inter-Organizational Systems Development: Lessons Learned from an E-government Project for Trade and Transport Facilitation. International Journal of Electronic Government Research (IJEGR), 6(3), 42-56. http://doi.org/10.4018/jegr.2010070104

Chicago

Phuaphanthong, Thayanan, Tung Bui, and Somnuk Keretho. "Harnessing Interagency Collaboration in Inter-Organizational Systems Development: Lessons Learned from an E-government Project for Trade and Transport Facilitation," International Journal of Electronic Government Research (IJEGR) 6, no.3: 42-56. http://doi.org/10.4018/jegr.2010070104

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Abstract

In spite of the increasing need for building interagency systems, the literature on effective inter-organizational collaboration is practically inexistent, both from the methodological and practical perspectives. Using an action research approach, this paper reports the findings of a four-year long action research that seeks to identify critical success factors for establishing and maintaining interagency collaboration in a large-scale inter-organizational system development project. The findings were drawn from direct experiences during the implementation of the cross-border internet-based system for trade and transport facilitation in Thailand, which required an involvement of more than 40 governmental and business stakeholders. This paper suggests a stepwise approach for the establishment and maintenance of interagency collaboration, and derives methodological and practical implications from this large-scale experience.

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