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Supporting Public Policy Making Processes with Workflow Technology: Lessons Learned From Cases in Four European Countries

Supporting Public Policy Making Processes with Workflow Technology: Lessons Learned From Cases in Four European Countries

Aggeliki Tsohou, Habin Lee, Karim Al-Yafi, Vishanth Weerakkody, Ramzi El-Haddadeh, Zahir Irani, Andrea Ko, Tunc D. Medeni, Luis Miguel Campos
Copyright: © 2012 |Volume: 8 |Issue: 3 |Pages: 15
ISSN: 1548-3886|EISSN: 1548-3894|EISBN13: 9781466611979|DOI: 10.4018/jegr.2012070104
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MLA

Tsohou, Aggeliki, et al. "Supporting Public Policy Making Processes with Workflow Technology: Lessons Learned From Cases in Four European Countries." IJEGR vol.8, no.3 2012: pp.63-77. http://doi.org/10.4018/jegr.2012070104

APA

Tsohou, A., Lee, H., Al-Yafi, K., Weerakkody, V., El-Haddadeh, R., Irani, Z., Ko, A., Medeni, T. D., & Campos, L. M. (2012). Supporting Public Policy Making Processes with Workflow Technology: Lessons Learned From Cases in Four European Countries. International Journal of Electronic Government Research (IJEGR), 8(3), 63-77. http://doi.org/10.4018/jegr.2012070104

Chicago

Tsohou, Aggeliki, et al. "Supporting Public Policy Making Processes with Workflow Technology: Lessons Learned From Cases in Four European Countries," International Journal of Electronic Government Research (IJEGR) 8, no.3: 63-77. http://doi.org/10.4018/jegr.2012070104

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Abstract

Workflow technology has been proven as an enabler for numerous benefits for private and public organizations. Including: cost reduction, efficiency savings in terms of time and cost, increased capability, faster processing, reductions in errors, and work iterations, service quality and customer satisfaction. Public sector has endorsed these benefits by adopting workflow management systems to support administrative processes, such as human resources management or claims processing. This technology is yet to be utilized to support the formulation of policy making processes to facilitate the participation of citizens in the policy making processes and increase their awareness on political issues. This paper Investigates the feasibility of adopting workflow tools for the support of decision making processes that lead to development of public policies, despite the variant institutional settings. To do so, public policy making processes from four countries were examined and analyzed. The results are explored further in the article.

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