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People-Oriented Enterprise Information Systems

People-Oriented Enterprise Information Systems

Giorgio Bruno
Copyright: © 2009 |Volume: 5 |Issue: 4 |Pages: 17
ISSN: 1548-1115|EISSN: 1548-1123|ISSN: 1548-1115|EISBN13: 9781616920401|EISSN: 1548-1123|DOI: 10.4018/jeis.2009090202
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MLA

Bruno, Giorgio. "People-Oriented Enterprise Information Systems." IJEIS vol.5, no.4 2009: pp.17-33. http://doi.org/10.4018/jeis.2009090202

APA

Bruno, G. (2009). People-Oriented Enterprise Information Systems. International Journal of Enterprise Information Systems (IJEIS), 5(4), 17-33. http://doi.org/10.4018/jeis.2009090202

Chicago

Bruno, Giorgio. "People-Oriented Enterprise Information Systems," International Journal of Enterprise Information Systems (IJEIS) 5, no.4: 17-33. http://doi.org/10.4018/jeis.2009090202

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Abstract

Current notations and languages do not emphasize the participation of users in business processes and consider them essentially as service providers. Moreover, they follow a centralized approach as all the interactions originate from or end in a business process; direct interactions between users cannot be represented. What is missing from this approach is that human work is cooperative and cooperation takes place through structured interactions called conversations; the notion of conversation is at the center of the language/action perspective. However, the problem of effectively integrating conversations and business processes is still open and this chapter proposes a notation called POBPN (People-Oriented Business Process Notation) and a perspective, referred to as conversation-oriented perspective, for its solution.

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