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Impact of Perceived Fit on E-Government User Evaluation: A Study with a Chinese Cultural Context

Impact of Perceived Fit on E-Government User Evaluation: A Study with a Chinese Cultural Context

Nan Nan Zhang, Xunhua Guo, Guoqing Chen, Patrick Y.K. Chau
Copyright: © 2009 |Volume: 17 |Issue: 1 |Pages: 21
ISSN: 1062-7375|EISSN: 1533-7995|ISSN: 1062-7375|EISBN13: 9781615201150|EISSN: 1533-7995|DOI: 10.4018/jgim.2009010103
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MLA

Nan Zhang, Nan, et al. "Impact of Perceived Fit on E-Government User Evaluation: A Study with a Chinese Cultural Context." JGIM vol.17, no.1 2009: pp.49-69. http://doi.org/10.4018/jgim.2009010103

APA

Nan Zhang, N., Guo, X., Chen, G., & Chau, P. Y. (2009). Impact of Perceived Fit on E-Government User Evaluation: A Study with a Chinese Cultural Context. Journal of Global Information Management (JGIM), 17(1), 49-69. http://doi.org/10.4018/jgim.2009010103

Chicago

Nan Zhang, Nan, et al. "Impact of Perceived Fit on E-Government User Evaluation: A Study with a Chinese Cultural Context," Journal of Global Information Management (JGIM) 17, no.1: 49-69. http://doi.org/10.4018/jgim.2009010103

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Abstract

Based on information technology adoption theories and considering Chinese cultural characteristics, this article proposes a user centric IT/IS evaluation model composed of three determinants, namely perceived usefulness, perceived ease of use, and perceived fit, for investigating the e-government systems application and management in China. By empirically validating the model with survey data, it is demonstrated that the perceived fit has significant impacts on the end users’ evaluation towards e-government systems, due to the special element of Hexie in the Chinese culture. The results also indicate that the reasons for failures in e-government systems application in China largely lie in the lack of fit, which may root in the long power distance characteristic of the Far Eastern culture. The findings will provide scholars and practitioners with better understanding of the user evaluation regarding e-government systems in a Chinese cultural context.

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