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Influence of Knowledge Management Infrastructure on Innovative Business Processes and Market-Interrelationship Performance: An Empirical Study of Hospitals in Taiwan

Influence of Knowledge Management Infrastructure on Innovative Business Processes and Market-Interrelationship Performance: An Empirical Study of Hospitals in Taiwan

Wen-Ting Lee, Shin-Yuan Hung, Patrick Y.K. Chau
Copyright: © 2011 |Volume: 19 |Issue: 2 |Pages: 23
ISSN: 1062-7375|EISSN: 1533-7995|EISBN13: 9781466600003|DOI: 10.4018/jgim.2011040104
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MLA

Lee, Wen-Ting, et al. "Influence of Knowledge Management Infrastructure on Innovative Business Processes and Market-Interrelationship Performance: An Empirical Study of Hospitals in Taiwan." JGIM vol.19, no.2 2011: pp.67-89. http://doi.org/10.4018/jgim.2011040104

APA

Lee, W., Hung, S., & Chau, P. Y. (2011). Influence of Knowledge Management Infrastructure on Innovative Business Processes and Market-Interrelationship Performance: An Empirical Study of Hospitals in Taiwan. Journal of Global Information Management (JGIM), 19(2), 67-89. http://doi.org/10.4018/jgim.2011040104

Chicago

Lee, Wen-Ting, Shin-Yuan Hung, and Patrick Y.K. Chau. "Influence of Knowledge Management Infrastructure on Innovative Business Processes and Market-Interrelationship Performance: An Empirical Study of Hospitals in Taiwan," Journal of Global Information Management (JGIM) 19, no.2: 67-89. http://doi.org/10.4018/jgim.2011040104

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Abstract

Knowledge management (KM) infrastructure is the foundation for managing and embodying valuable knowledge in firms. Based on the resource-based view (RBV) and process level analysis, this study investigates how KM infrastructure influences market interrelationship performance through innovative business processes. The study collected a sample of 126 hospitals in the Taiwanese healthcare industry. The results suggest that technological capability and cultural capability positively affect market interrelationships via innovative business processes. Cultural capability is associated with market interrelationship performance whereas structural capability is unrelated to innovative business processes. The findings advance understanding of the influence of KM infrastructure on market interrelationship performance as well as provide managerial insights on the influence of innovative business processes on market interrelationships performance.

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