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Social Media Usage in E-Government: Mediating Role of Government Participation

Social Media Usage in E-Government: Mediating Role of Government Participation

Khadija Ali Vakeel, Prabin Kumar Panigrahi
Copyright: © 2018 |Volume: 26 |Issue: 1 |Pages: 19
ISSN: 1062-7375|EISSN: 1533-7995|EISBN13: 9781522542162|DOI: 10.4018/JGIM.2018010101
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MLA

Vakeel, Khadija Ali, and Prabin Kumar Panigrahi. "Social Media Usage in E-Government: Mediating Role of Government Participation." JGIM vol.26, no.1 2018: pp.1-19. http://doi.org/10.4018/JGIM.2018010101

APA

Vakeel, K. A. & Panigrahi, P. K. (2018). Social Media Usage in E-Government: Mediating Role of Government Participation. Journal of Global Information Management (JGIM), 26(1), 1-19. http://doi.org/10.4018/JGIM.2018010101

Chicago

Vakeel, Khadija Ali, and Prabin Kumar Panigrahi. "Social Media Usage in E-Government: Mediating Role of Government Participation," Journal of Global Information Management (JGIM) 26, no.1: 1-19. http://doi.org/10.4018/JGIM.2018010101

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Abstract

When citizens are actively engaged in e-government processes as co-creators it leads to e-government development. Citizen participation in e-government is a recent phenomenon where government is seeking more involvement of citizens through different platforms. Whether citizens' participation through social media platforms leads to e-government development has been a debate in literature. In this research study, the authors investigate whether social media usage influences government's role in e-government development. Power distance between government and citizen also plays a role in deciding the extent of e-participation in e-government. In this study, the authors examine the relationship between social media, power distance, citizen engagement and e-government development. Using customer focus theory and agency theory, this study establishes that e-participation initiative by government acts as a mediator in the relation between social media usage by citizen as well as power distance to e-government development.

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