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Sociotechnical Factors in the Endorsement of Governmental E-Transactions

Sociotechnical Factors in the Endorsement of Governmental E-Transactions

Ibrahim Abunadi, Fayez Hussain Alqahtani
Copyright: © 2019 |Volume: 27 |Issue: 3 |Pages: 27
ISSN: 1062-7375|EISSN: 1533-7995|EISBN13: 9781522563723|DOI: 10.4018/JGIM.2019070103
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MLA

Abunadi, Ibrahim, and Fayez Hussain Alqahtani. "Sociotechnical Factors in the Endorsement of Governmental E-Transactions." JGIM vol.27, no.3 2019: pp.38-64. http://doi.org/10.4018/JGIM.2019070103

APA

Abunadi, I. & Alqahtani, F. H. (2019). Sociotechnical Factors in the Endorsement of Governmental E-Transactions. Journal of Global Information Management (JGIM), 27(3), 38-64. http://doi.org/10.4018/JGIM.2019070103

Chicago

Abunadi, Ibrahim, and Fayez Hussain Alqahtani. "Sociotechnical Factors in the Endorsement of Governmental E-Transactions," Journal of Global Information Management (JGIM) 27, no.3: 38-64. http://doi.org/10.4018/JGIM.2019070103

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Abstract

The success of governmental e-transactions in developing countries is due to the effective utilization of information communication technology. The current literature reports that e-transactions can meet with citizen reluctance. Due to its nature as a sociotechnical system, this article investigates the role of sociotechnical factors in the endorsement of e-transactions. Quantitative research was conducted to analyze online data from 663 participants from a population of 80,000 online users. Structural equation modelling was also performed to examine the association between sociotechnical factors and the acceptance of e-transactions. The results suggest that sociotechnical factors influence the usage of e-transactions. Thus, a theoretical sociotechnical model was developed which includes three levels: technical, organizational and social. A number of design and implementation activities, related to the three theorized levels, were suggested to guide governments in increasing the acceptance of e-transactions.