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A Framework for the Quality Evaluation of B2C M-Commerce Services

A Framework for the Quality Evaluation of B2C M-Commerce Services

John Garofalakis, Antonia Stefani, Vassilios Stefanis
Copyright: © 2011 |Volume: 2 |Issue: 3 |Pages: 19
ISSN: 1947-9158|EISSN: 1947-9166|EISBN13: 9781613507278|DOI: 10.4018/jhcr.2011070105
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MLA

Garofalakis, John, et al. "A Framework for the Quality Evaluation of B2C M-Commerce Services." IJHCR vol.2, no.3 2011: pp.73-91. http://doi.org/10.4018/jhcr.2011070105

APA

Garofalakis, J., Stefani, A., & Stefanis, V. (2011). A Framework for the Quality Evaluation of B2C M-Commerce Services. International Journal of Handheld Computing Research (IJHCR), 2(3), 73-91. http://doi.org/10.4018/jhcr.2011070105

Chicago

Garofalakis, John, Antonia Stefani, and Vassilios Stefanis. "A Framework for the Quality Evaluation of B2C M-Commerce Services," International Journal of Handheld Computing Research (IJHCR) 2, no.3: 73-91. http://doi.org/10.4018/jhcr.2011070105

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Abstract

Business to consumer m-commerce services are here to stay. Their specifics, as software artifacts, indicate that they are primarily and most importantly user-driven; as such user perceived quality assessment should be an integral part of their design process. Mobile design processes still lack a formal and systematic quality control method. This paper explores m-commerce quality attributes using the external quality characteristics of the ISO9126 software quality standard. The goal is to provide a quality map of a B2C m-commerce system in order to facilitate more accurate and detailed quality evaluation. The result is a new evaluation framework based on decomposition of m-commerce services to three distinct user-software interaction patterns and mapping to ISO9126 quality characteristics.

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