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Transformation of the Hospital Supply Chain: How to Measure the Maturity of Supplier Relationship Management Systems in Hospitals?

Transformation of the Hospital Supply Chain: How to Measure the Maturity of Supplier Relationship Management Systems in Hospitals?

Tobias Mettler
Copyright: © 2011 |Volume: 6 |Issue: 2 |Pages: 13
ISSN: 1555-3396|EISSN: 1555-340X|EISBN13: 9781613507346|DOI: 10.4018/jhisi.2011040101
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MLA

Mettler, Tobias. "Transformation of the Hospital Supply Chain: How to Measure the Maturity of Supplier Relationship Management Systems in Hospitals?." IJHISI vol.6, no.2 2011: pp.1-13. http://doi.org/10.4018/jhisi.2011040101

APA

Mettler, T. (2011). Transformation of the Hospital Supply Chain: How to Measure the Maturity of Supplier Relationship Management Systems in Hospitals?. International Journal of Healthcare Information Systems and Informatics (IJHISI), 6(2), 1-13. http://doi.org/10.4018/jhisi.2011040101

Chicago

Mettler, Tobias. "Transformation of the Hospital Supply Chain: How to Measure the Maturity of Supplier Relationship Management Systems in Hospitals?," International Journal of Healthcare Information Systems and Informatics (IJHISI) 6, no.2: 1-13. http://doi.org/10.4018/jhisi.2011040101

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Abstract

Increased competition and market dynamics in healthcare have led to a stronger need for a strategy to amend customer relationships and for a clear understanding of how healthcare providers can improve their collaboration with key suppliers. Under the label of ‘supplier relationship management’, more research is conducted to study this phenomenon either on a social system or technical system perspective. In this paper, the author presents a maturity model that links metrics for both ‘worlds’ to prescribe the evolution of key practices, IT-services, and people skills. The proposed model can be used to examine the maturity of supplier relationship management of a particular hospital, identifying performance gaps and systematizing improvement initiatives. When used across a health system, it can be applied to benchmark the performance of the participating members, facilitating new ways for collaborative learning.

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