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An Empirical Investigation of Factors Affecting Web-Based and Face-to-Face Student Satisfactions with Course Website

An Empirical Investigation of Factors Affecting Web-Based and Face-to-Face Student Satisfactions with Course Website

Qidong Cao, Xue Bai, Thomas E. Griffin
Copyright: © 2012 |Volume: 4 |Issue: 2 |Pages: 14
ISSN: 1935-5688|EISSN: 1935-5696|EISBN13: 9781466612860|DOI: 10.4018/jisss.2012040102
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MLA

Cao, Qidong, et al. "An Empirical Investigation of Factors Affecting Web-Based and Face-to-Face Student Satisfactions with Course Website." IJISSS vol.4, no.2 2012: pp.19-32. http://doi.org/10.4018/jisss.2012040102

APA

Cao, Q., Bai, X., & Griffin, T. E. (2012). An Empirical Investigation of Factors Affecting Web-Based and Face-to-Face Student Satisfactions with Course Website. International Journal of Information Systems in the Service Sector (IJISSS), 4(2), 19-32. http://doi.org/10.4018/jisss.2012040102

Chicago

Cao, Qidong, Xue Bai, and Thomas E. Griffin. "An Empirical Investigation of Factors Affecting Web-Based and Face-to-Face Student Satisfactions with Course Website," International Journal of Information Systems in the Service Sector (IJISSS) 4, no.2: 19-32. http://doi.org/10.4018/jisss.2012040102

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Abstract

Course Websites have been considered an increasingly important part of online as well as face-to-face education delivery formats. While a vast body of literature has been devoted to comparison of the online and traditional face-to-face courses, little research of student satisfaction with respect to course Websites differentiated between the online and face-to-face students. In order to improve quality of course Websites, the effort was aimed at identifying important predictors of the satisfaction of online students and face-to-face students. This study conducted Fisher’s z transformation and test to compare correlation coefficients of each of Website features and the student satisfaction between two groups of student. Williams’ T-test was performed to compare correlation coefficients, with the student satisfaction, of different Website features within one group, online or face-to-face students. The results showed that online students and face-to-face students had different focuses on Website features. Educational administrators, instructors and system developers might accordingly apply limited resources on improvement of most important features to efficiently increase student satisfaction.

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