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Organizational Conflict and Knowledge Creation: A Multiple Method Study in the Italian Health Care System

Organizational Conflict and Knowledge Creation: A Multiple Method Study in the Italian Health Care System

Luisa Varriale, Paola Briganti, Rosaria La Peruta, Maria Ferrara
Copyright: © 2012 |Volume: 4 |Issue: 4 |Pages: 29
ISSN: 1935-5688|EISSN: 1935-5696|EISBN13: 9781466612884|DOI: 10.4018/jisss.2012100102
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MLA

Varriale, Luisa, et al. "Organizational Conflict and Knowledge Creation: A Multiple Method Study in the Italian Health Care System." IJISSS vol.4, no.4 2012: pp.20-48. http://doi.org/10.4018/jisss.2012100102

APA

Varriale, L., Briganti, P., La Peruta, R., & Ferrara, M. (2012). Organizational Conflict and Knowledge Creation: A Multiple Method Study in the Italian Health Care System. International Journal of Information Systems in the Service Sector (IJISSS), 4(4), 20-48. http://doi.org/10.4018/jisss.2012100102

Chicago

Varriale, Luisa, et al. "Organizational Conflict and Knowledge Creation: A Multiple Method Study in the Italian Health Care System," International Journal of Information Systems in the Service Sector (IJISSS) 4, no.4: 20-48. http://doi.org/10.4018/jisss.2012100102

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Abstract

This study investigates the relationship between organizational conflict and knowledge creation in the Italian health care system in order to identify the main determinants and effects of this relationship. The paper defines this relationship and investigates the interaction between conflict levels, management conflict styles and their effects on knowledge. Considering the innovative characteristic of the subject, the authors propose a multiple method study. First, the authors conducted a qualitative study on the dynamics of conflict and knowledge creation using the focus group technique (38 nurses selected from the Italian health care system). Second, the authors conducted a field study (180 nurses from Italian hospitals). The results show that the participants consider conflict more as a beneficial instrument for the creation of organizational knowledge and, at the same time, there is not always a significant and linear relationship between conflict characteristics and knowledge creation dimensions. Recent theories on organizational conflict underline the strategic role of conflict, as neither positive or negative, but always necessary to preserve and further the survival of a firm. Therefore, the outcomes of the application could prove very important in improving the organizational effectiveness and day-to-day efficiency of hospitals.

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