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Critical Factors Influencing E-Government Adoption in India: An Investigation of the Citizens' Perspectives

Critical Factors Influencing E-Government Adoption in India: An Investigation of the Citizens' Perspectives

Kriti Priya Gupta, Preeti Bhaskar, Swati Singh
Copyright: © 2016 |Volume: 9 |Issue: 4 |Pages: 17
ISSN: 1938-7857|EISSN: 1938-7865|EISBN13: 9781466689855|DOI: 10.4018/JITR.2016100103
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MLA

Gupta, Kriti Priya, et al. "Critical Factors Influencing E-Government Adoption in India: An Investigation of the Citizens' Perspectives." JITR vol.9, no.4 2016: pp.28-44. http://doi.org/10.4018/JITR.2016100103

APA

Gupta, K. P., Bhaskar, P., & Singh, S. (2016). Critical Factors Influencing E-Government Adoption in India: An Investigation of the Citizens' Perspectives. Journal of Information Technology Research (JITR), 9(4), 28-44. http://doi.org/10.4018/JITR.2016100103

Chicago

Gupta, Kriti Priya, Preeti Bhaskar, and Swati Singh. "Critical Factors Influencing E-Government Adoption in India: An Investigation of the Citizens' Perspectives," Journal of Information Technology Research (JITR) 9, no.4: 28-44. http://doi.org/10.4018/JITR.2016100103

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Abstract

In this paper, the authors present an integrated model based on Unified Theory of Acceptance and Use of Technology (UTAUT), trust and citizen satisfaction, to explore the factors which influence the adoption of e-government services in Delhi (India). The findings indicate that effort expectancy, performance expectancy, and trust in technology followed by trust in government, citizen satisfaction, and facilitating conditions are significant predictors of citizen adoption of e-government. The findings also reveal that facilitating conditions can be divided into two factors: ‘Available Facilitating Conditions' (AFC) which are concerned with the facilitating conditions available at the user's end and ‘Provided Facilitating Conditions' (PFC) which refer to the facilitating conditions provided by the government. According to the findings of the study, AFC has a greater impact on e-government adoption, as compared to PFC.

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