Welcome to the InfoSci Platform
Reference Hub33
Knowledge Management Toolkit for SMEs

Knowledge Management Toolkit for SMEs

Kerstin Fink, Christian Ploder
Copyright: © 2009 |Volume: 5 |Issue: 1 |Pages: 15
ISSN: 1548-0666|EISSN: 1548-0658|ISSN: 1548-0666|EISBN13: 9781615203932|EISSN: 1548-0658|DOI: 10.4018/jkm.2009010104
Cite Article Cite Article

MLA

Fink, Kerstin, and Christian Ploder. "Knowledge Management Toolkit for SMEs." IJKM vol.5, no.1 2009: pp.46-60. http://doi.org/10.4018/jkm.2009010104

APA

Fink, K. & Ploder, C. (2009). Knowledge Management Toolkit for SMEs. International Journal of Knowledge Management (IJKM), 5(1), 46-60. http://doi.org/10.4018/jkm.2009010104

Chicago

Fink, Kerstin, and Christian Ploder. "Knowledge Management Toolkit for SMEs," International Journal of Knowledge Management (IJKM) 5, no.1: 46-60. http://doi.org/10.4018/jkm.2009010104

Export Reference

Mendeley
Favorite Full-Issue Download

Abstract

The discipline of knowledge management is no longer emerging in large organizations, but also small and medium-sized enterprises (SMEs) are focusing on finding the right process that will allow them to make advantages of their intellectual capital. Using survey data from 219 small and medium-sized enterprises in Austria and Switzerland, this article illustrates the four key knowledge processes (1) knowledge identification, (2) knowledge acquisition, (3) knowledge distribution, and (4) knowledge preservation for SMEs and also reports the findings of the empirical study designed to allocate cost-efficient software products to each of the four knowledge processes. As a result a knowledge toolkit for SMEs that integrates knowledge processes, methods and software tool for decision support making is given. Finally, the social view of knowledge management to SMEs is discussed, showing that the use of information technology is currently far more important than the integration of a social-cognitive perspective.

Request Access

You do not own this content. Please login to recommend this title to your institution's librarian or purchase it from the IGI Global bookstore.