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Using Network Analysis and Visualization to Analyze Problematic Enterprise Information Systems

Using Network Analysis and Visualization to Analyze Problematic Enterprise Information Systems

David Greenwood, Ian Sommerville
Copyright: © 2011 |Volume: 2 |Issue: 4 |Pages: 18
ISSN: 1947-8208|EISSN: 1947-8216|EISBN13: 9781613508145|DOI: 10.4018/jkss.2011100105
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MLA

Greenwood, David, and Ian Sommerville. "Using Network Analysis and Visualization to Analyze Problematic Enterprise Information Systems." IJKSS vol.2, no.4 2011: pp.54-71. http://doi.org/10.4018/jkss.2011100105

APA

Greenwood, D. & Sommerville, I. (2011). Using Network Analysis and Visualization to Analyze Problematic Enterprise Information Systems. International Journal of Knowledge and Systems Science (IJKSS), 2(4), 54-71. http://doi.org/10.4018/jkss.2011100105

Chicago

Greenwood, David, and Ian Sommerville. "Using Network Analysis and Visualization to Analyze Problematic Enterprise Information Systems," International Journal of Knowledge and Systems Science (IJKSS) 2, no.4: 54-71. http://doi.org/10.4018/jkss.2011100105

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Abstract

Society is demanding larger and more complex information systems to support increasingly complex and critical organisational work. Whilst troubleshooting socio-technical issues in small-to-medium scale situations may be achievable using approaches such as ethnography, troubleshooting enterprise scale situations is an open research question because of the overwhelming number of socio-technical elements and interactions involved. This paper demonstrates proof-of-concept tools for network analysis and visualisation that may provide a promising avenue for identifying problematic elements and interactions among an overwhelming number of socio-technical elements. The findings indicate that computers may be used to aid the analysis of problematic large-scale complex socio-technical situations by using analytical techniques to highlighting elements, or groups of interacting elements, that are important to the overall outcome of a problematic situation.

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