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The Implementation of Knowledge Management in Service Businesses

The Implementation of Knowledge Management in Service Businesses

Pei-Di Shen, Tsang-Hsiung Lee, Chia-Wen Tsai, Yi-Fen Chen
Copyright: © 2009 |Volume: 1 |Issue: 3 |Pages: 21
ISSN: 1941-6253|EISSN: 1941-6261|ISSN: 1941-6253|EISBN13: 9781616921149|EISSN: 1941-6261|DOI: 10.4018/jskd.2009070103
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MLA

Shen, Pei-Di, et al. "The Implementation of Knowledge Management in Service Businesses." IJSKD vol.1, no.3 2009: pp.32-52. http://doi.org/10.4018/jskd.2009070103

APA

Shen, P., Lee, T., Tsai, C., & Chen, Y. (2009). The Implementation of Knowledge Management in Service Businesses. International Journal of Sociotechnology and Knowledge Development (IJSKD), 1(3), 32-52. http://doi.org/10.4018/jskd.2009070103

Chicago

Shen, Pei-Di, et al. "The Implementation of Knowledge Management in Service Businesses," International Journal of Sociotechnology and Knowledge Development (IJSKD) 1, no.3: 32-52. http://doi.org/10.4018/jskd.2009070103

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Abstract

Knowledge management is increasingly being mentioned in practice and research as a mechanism for gaining competitive advantage. Not only the high-tech industry needs to put knowledge management to use, but also the service industry. This article presents a conceptual framework to provide insights for managers to implement knowledge management in service businesses. Especially, we provide a four-stage approach in this study that was adopted from the processes of knowledge management proposed by Alavi and Leidner (2001) and we suggest two to four strategies for each process.

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