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Preliminary Discussions on Several Characteristics of Service Value

Preliminary Discussions on Several Characteristics of Service Value

Chao Ma, Zhongjie Wang, Xiaofei Xu
Copyright: © 2010 |Volume: 1 |Issue: 3 |Pages: 13
ISSN: 1947-959X|EISSN: 1947-9603|EISBN13: 9781609608965|DOI: 10.4018/jssmet.2010070103
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MLA

Ma, Chao, et al. "Preliminary Discussions on Several Characteristics of Service Value." IJSSMET vol.1, no.3 2010: pp.50-62. http://doi.org/10.4018/jssmet.2010070103

APA

Ma, C., Wang, Z., & Xu, X. (2010). Preliminary Discussions on Several Characteristics of Service Value. International Journal of Service Science, Management, Engineering, and Technology (IJSSMET), 1(3), 50-62. http://doi.org/10.4018/jssmet.2010070103

Chicago

Ma, Chao, Zhongjie Wang, and Xiaofei Xu. "Preliminary Discussions on Several Characteristics of Service Value," International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) 1, no.3: 50-62. http://doi.org/10.4018/jssmet.2010070103

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Abstract

Service is defined as a provider-to-client co-production that creates and captures value while sharing risks. Value plays a central position in the lifecycle of services, for example, new values are defined in service mode, designing service models to support the proposed values, and developing service systems to deliver values to customers and providers. It is also necessary to make clear what kinds of characteristics service value has. In this paper, the authors make a classification on service values and discuss characteristics of service value, that is, transitivity, decomposability, partition, transformation, and dependency. The authors illuminate these characteristics by presenting several practical examples, as well as introducing value-aware service engineering and methodology (VASEM). Results of this paper will provide references to value-oriented service innovation, service design and service system development in SSME domain.

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