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ODACE SLA: Ontology Driven Approach for Automatic Establishment of Service Level Agreements

ODACE SLA: Ontology Driven Approach for Automatic Establishment of Service Level Agreements

Kaouthar Fakhfakh, Tarak Chaari, Said Tazi, Mohamed Jmaiel, Khalil Drira
Copyright: © 2010 |Volume: 1 |Issue: 3 |Pages: 20
ISSN: 1947-3052|EISSN: 1947-3060|EISBN13: 9781609608972|DOI: 10.4018/jssoe.2010070101
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MLA

Fakhfakh, Kaouthar, et al. "ODACE SLA: Ontology Driven Approach for Automatic Establishment of Service Level Agreements." IJSSOE vol.1, no.3 2010: pp.1-20. http://doi.org/10.4018/jssoe.2010070101

APA

Fakhfakh, K., Chaari, T., Tazi, S., Jmaiel, M., & Drira, K. (2010). ODACE SLA: Ontology Driven Approach for Automatic Establishment of Service Level Agreements. International Journal of Systems and Service-Oriented Engineering (IJSSOE), 1(3), 1-20. http://doi.org/10.4018/jssoe.2010070101

Chicago

Fakhfakh, Kaouthar, et al. "ODACE SLA: Ontology Driven Approach for Automatic Establishment of Service Level Agreements," International Journal of Systems and Service-Oriented Engineering (IJSSOE) 1, no.3: 1-20. http://doi.org/10.4018/jssoe.2010070101

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Abstract

The establishment of Service Level Agreements between service providers and clients remains a complex task regarding the uninterrupted growth of the IT market. In fact, it is important to ensure a clear and fair establishment of these SLAs especially when providers and clients do not share the same technical knowledge. To address this problem, the authors started modeling client intentions and provider offers using ontologies. These models helped them in establishing and implementing a complete semantic matching approach containing four main steps. The first step consists of generating correspondences between the client and the provider terms by assigning certainties for their equivalence. The second step corrects and refines these certainties. In the third step, the authors evaluate the matching results using inference rules, and in the fourth step, a draft version of a Service Level Agreement is automatically generated in case of compatibility.

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