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Tackling M-Government Service Complexity: The Case of Bahrain

Tackling M-Government Service Complexity: The Case of Bahrain

Ahmed Sowaileh, Ali AlSoufi
Copyright: © 2011 |Volume: 2 |Issue: 1 |Pages: 15
ISSN: 1947-9301|EISSN: 1947-931X|EISBN13: 9781613509517|DOI: 10.4018/jtd.2011010104
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MLA

Sowaileh, Ahmed, and Ali AlSoufi. "Tackling M-Government Service Complexity: The Case of Bahrain." IJTD vol.2, no.1 2011: pp.50-64. http://doi.org/10.4018/jtd.2011010104

APA

Sowaileh, A. & AlSoufi, A. (2011). Tackling M-Government Service Complexity: The Case of Bahrain. International Journal of Technology Diffusion (IJTD), 2(1), 50-64. http://doi.org/10.4018/jtd.2011010104

Chicago

Sowaileh, Ahmed, and Ali AlSoufi. "Tackling M-Government Service Complexity: The Case of Bahrain," International Journal of Technology Diffusion (IJTD) 2, no.1: 50-64. http://doi.org/10.4018/jtd.2011010104

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Abstract

The development of mobile government services in Bahrain is moving slowly, when compared with traditional e-government services. Few informational and transactional services are available on the mobile portal. The complexity of government services prevents their delivery through the limited mobile phone interface. This exploratory research builds a method to tackle service complexity, as well as simplify and streamline the design and development of government services that target mobile devices. Forty government services in Bahrain were analyzed to identify the factors that affect mobile government services. The model was then applied to the sample services, and results were used to develop the target method. The main finding of this research is that the current approach of taking the existing services on the PC portal and implementing them on the mobile portal should be avoided. A better approach is to break down the services into sessions or components and identify opportunities where mobile technologies can be utilized.

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