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On User Experience Measurement Needs: Case Nokia

On User Experience Measurement Needs: Case Nokia

Pekka Ketola, Virpi Roto
Copyright: © 2009 |Volume: 5 |Issue: 3 |Pages: 12
ISSN: 1548-3908|EISSN: 1548-3916|ISSN: 1548-3908|EISBN13: 9781616920494|EISSN: 1548-3916|DOI: 10.4018/jthi.2009070104
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MLA

Ketola, Pekka, and Virpi Roto. "On User Experience Measurement Needs: Case Nokia." IJTHI vol.5, no.3 2009: pp.78-89. http://doi.org/10.4018/jthi.2009070104

APA

Ketola, P. & Roto, V. (2009). On User Experience Measurement Needs: Case Nokia. International Journal of Technology and Human Interaction (IJTHI), 5(3), 78-89. http://doi.org/10.4018/jthi.2009070104

Chicago

Ketola, Pekka, and Virpi Roto. "On User Experience Measurement Needs: Case Nokia," International Journal of Technology and Human Interaction (IJTHI) 5, no.3: 78-89. http://doi.org/10.4018/jthi.2009070104

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Abstract

Measurements related to user expectations, behaviors and experiences can provide useful data to many roles and teams in a company. Each role provides different views to the question “what should be measured, and why?” We conducted an empirical study on user experience (UX) measurement needs at different units and levels in one corporate (Nokia) and asked which kinds of UX measurements would be useful for different functions. We identified common UX measurement needs on 8 different themes.

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