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Development of a Business Process Model for a Project-Based Service Organisation

Development of a Business Process Model for a Project-Based Service Organisation

Udityasinh Gohil, Patricia Carrillo, Kirti Ruikar, Chimay Anumba
Copyright: © 2013 |Volume: 3 |Issue: 1 |Pages: 20
ISSN: 2155-6393|EISSN: 2155-6407|EISBN13: 9781466631793|DOI: 10.4018/ijkbo.2013010103
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MLA

Gohil, Udityasinh, et al. "Development of a Business Process Model for a Project-Based Service Organisation." IJKBO vol.3, no.1 2013: pp.37-56. http://doi.org/10.4018/ijkbo.2013010103

APA

Gohil, U., Carrillo, P., Ruikar, K., & Anumba, C. (2013). Development of a Business Process Model for a Project-Based Service Organisation. International Journal of Knowledge-Based Organizations (IJKBO), 3(1), 37-56. http://doi.org/10.4018/ijkbo.2013010103

Chicago

Gohil, Udityasinh, et al. "Development of a Business Process Model for a Project-Based Service Organisation," International Journal of Knowledge-Based Organizations (IJKBO) 3, no.1: 37-56. http://doi.org/10.4018/ijkbo.2013010103

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Abstract

Core operations of many small service organisations involved in collaboration are largely on a project (i.e. operational) basis. However, every organisation has operational, organisational and strategic processes that are equally important. The objective of this paper is to establish a business process model for such a project-based service organisation (PBSO) where stakeholders are involved in operational as well as management (organisational and strategic) processes, to create a sustainable collaboration. The focus of the paper was a PBSO and hence a case study of a PBSO firm lead to the development of a new process model that further takes advantage of involving collaborators in all or most of the processes of an organisation. IDEF0 was the preferred process modelling technique for the development of the business process model.

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