Welcome to the InfoSci Platform
Reference Hub2
TIPA Process Assessments: A Means to Improve Business Value of IT Services

TIPA Process Assessments: A Means to Improve Business Value of IT Services

Stéphane Cortina, Alain Renault, Michel Picard
Copyright: © 2013 |Volume: 4 |Issue: 4 |Pages: 18
ISSN: 1947-3095|EISSN: 1947-3109|EISBN13: 9781466635593|DOI: 10.4018/ijsita.2013100101
Cite Article Cite Article

MLA

Cortina, Stéphane, et al. "TIPA Process Assessments: A Means to Improve Business Value of IT Services." IJSITA vol.4, no.4 2013: pp.1-18. http://doi.org/10.4018/ijsita.2013100101

APA

Cortina, S., Renault, A., & Picard, M. (2013). TIPA Process Assessments: A Means to Improve Business Value of IT Services. International Journal of Strategic Information Technology and Applications (IJSITA), 4(4), 1-18. http://doi.org/10.4018/ijsita.2013100101

Chicago

Cortina, Stéphane, Alain Renault, and Michel Picard. "TIPA Process Assessments: A Means to Improve Business Value of IT Services," International Journal of Strategic Information Technology and Applications (IJSITA) 4, no.4: 1-18. http://doi.org/10.4018/ijsita.2013100101

Export Reference

Mendeley
Favorite Full-Issue Download

Abstract

The goal of this paper is to present how the Tudor's IT Process Assessment (TIPA®) framework can be used to assess and improve the maturity of IT Service Management (ITSM) processes, and how its usage can increase the business value of IT services. This paper starts with a presentation of the current and of the future process assessment standards. Then, it explains how the authors of this paper have applied the ISO/IEC 15504 standard to the field of IT Service Management to create the TIPA framework. The paper also presents how assessing and improving the maturity of ITSM processes can, under certain conditions, impact the quality of the services provided by an IT organization and consequently the value these IT services bring to the business. Finally, the paper finishes by depicting the current situation as well as the future of the TIPA framework.

Request Access

You do not own this content. Please login to recommend this title to your institution's librarian or purchase it from the IGI Global bookstore.