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A Socio-Technical Approach to Evidence Generation in the Use of Video Conferencing in Care Delivery

A Socio-Technical Approach to Evidence Generation in the Use of Video Conferencing in Care Delivery

Adam Hoare, Ken Eason
Copyright: © 2014 |Volume: 6 |Issue: 2 |Pages: 17
ISSN: 1941-6253|EISSN: 1941-6261|EISBN13: 9781466656727|DOI: 10.4018/ijskd.2014040103
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MLA

Hoare, Adam, and Ken Eason. "A Socio-Technical Approach to Evidence Generation in the Use of Video Conferencing in Care Delivery." IJSKD vol.6, no.2 2014: pp.36-52. http://doi.org/10.4018/ijskd.2014040103

APA

Hoare, A. & Eason, K. (2014). A Socio-Technical Approach to Evidence Generation in the Use of Video Conferencing in Care Delivery. International Journal of Sociotechnology and Knowledge Development (IJSKD), 6(2), 36-52. http://doi.org/10.4018/ijskd.2014040103

Chicago

Hoare, Adam, and Ken Eason. "A Socio-Technical Approach to Evidence Generation in the Use of Video Conferencing in Care Delivery," International Journal of Sociotechnology and Knowledge Development (IJSKD) 6, no.2: 36-52. http://doi.org/10.4018/ijskd.2014040103

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Abstract

Care and support services need to respond to the rapidly changing demands of the population and available resources. The authors will present evidence that video conferencing can underpin many of the aspirations for future care delivery. However, if the necessary scale and pace are to be achieved a new model for evidence generation needs to be found. Using the experience of deploying video across health and social care a new model of evidence generation will be proposed based on a socio-technical approach where complexity and human capabilities are features of the intervention. A practice-based approach utilising action research will be used. The model will focus on four dimensions that are key to the success of an intervention using video: Practice, Outcomes, Technology and Evidence. Addressing the interactions between these four dimensions promotes a system that can evolve services that, in cooperation with the video technology platform, can satisfy changing care demands.

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