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An Empirical Evaluation of E-Government Inclusion Among the Digitally Disadvantaged in the United States

An Empirical Evaluation of E-Government Inclusion Among the Digitally Disadvantaged in the United States

Janice C. Sipior, Burke T. Ward, Regina Connolly
Copyright: © 2010 |Volume: 23 |Issue: 4 |Pages: 19
ISSN: 1040-1628|EISSN: 1533-7979|EISBN13: 9781613502228|DOI: 10.4018/irmj.2010100102
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MLA

Sipior, Janice C., et al. "An Empirical Evaluation of E-Government Inclusion Among the Digitally Disadvantaged in the United States." IRMJ vol.23, no.4 2010: pp.21-39. http://doi.org/10.4018/irmj.2010100102

APA

Sipior, J. C., Ward, B. T., & Connolly, R. (2010). An Empirical Evaluation of E-Government Inclusion Among the Digitally Disadvantaged in the United States. Information Resources Management Journal (IRMJ), 23(4), 21-39. http://doi.org/10.4018/irmj.2010100102

Chicago

Sipior, Janice C., Burke T. Ward, and Regina Connolly. "An Empirical Evaluation of E-Government Inclusion Among the Digitally Disadvantaged in the United States," Information Resources Management Journal (IRMJ) 23, no.4: 21-39. http://doi.org/10.4018/irmj.2010100102

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Abstract

The authors undertake an exploratory study, in the context of a digitally disadvantaged community in the United States, to determine what factors are associated with e-government website visitation. Following a community-based initiative, designed to stimulate computer literacy and access to information and communication technologies for residents and neighbors of an underserved public housing community, a survey of e-government website visitation was undertaken. The results indicate that over half of the respondents are aware of or have visited e-government websites, with nearly a third indicating they intend to use e-government websites in the future. Awareness of e-government websites was found to be significantly related to e-government website visitation. Internet experience and perceived access barriers were found not to be significantly related to e-government website visitation. This research enhances the understanding of visitation of e-government services among techno-disadvantaged citizens to encourage greater inclusion. The authors conclude by emphasizing the importance of a community organizing strategy to sustain e-government participation among the digitally disadvantaged.

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