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The First ERP Upgrade Project at DSW: Lessons Learned From Disillusion With Simplicity Expectations

The First ERP Upgrade Project at DSW: Lessons Learned From Disillusion With Simplicity Expectations

Marta Zarotsky, Nava Pliskin, Tsipi Heart
Copyright: © 2006 |Volume: 8 |Issue: 4 |Pages: 11
ISSN: 1548-7717|EISSN: 1548-7725|ISSN: 1548-7717|EISBN13: 9781615205097|EISSN: 1548-7725|DOI: 10.4018/jcit.2006100102
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MLA

Zarotsky, Marta, et al. "The First ERP Upgrade Project at DSW: Lessons Learned From Disillusion With Simplicity Expectations." JCIT vol.8, no.4 2006: pp.13-23. http://doi.org/10.4018/jcit.2006100102

APA

Zarotsky, M., Pliskin, N., & Heart, T. (2006). The First ERP Upgrade Project at DSW: Lessons Learned From Disillusion With Simplicity Expectations. Journal of Cases on Information Technology (JCIT), 8(4), 13-23. http://doi.org/10.4018/jcit.2006100102

Chicago

Zarotsky, Marta, Nava Pliskin, and Tsipi Heart. "The First ERP Upgrade Project at DSW: Lessons Learned From Disillusion With Simplicity Expectations," Journal of Cases on Information Technology (JCIT) 8, no.4: 13-23. http://doi.org/10.4018/jcit.2006100102

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Abstract

While abundant research deals with risks of ERP implementation, only a handful deal with ERP upgrades. This case study describes the first ERP upgrade project at the Dead Sea Works (DSW) chemical company. Whereas DSW succeeded in completing the initial ERP implementation project within budget and six months ahead of schedule, the first ERP upgrade project was fraught with difficulties in project planning, schedule control, cost containment, risk assessment, and employee involvement. Based on this case analysis, it is possible to conclude that the first ERP upgrade project at DSW was much more complicated than originally expected.

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