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Improving IT-Enabled Sense and Respond Capabilities: An Application of Business Activity Monitoring at Southern International Airlines

Improving IT-Enabled Sense and Respond Capabilities: An Application of Business Activity Monitoring at Southern International Airlines

Richard Welk, Gabriel Cavalheiro, Ajantha Dahanayake
Copyright: © 2007 |Volume: 9 |Issue: 4 |Pages: 17
ISSN: 1548-7717|EISSN: 1548-7725|ISSN: 1548-7717|EISBN13: 9781615205059|EISSN: 1548-7725|DOI: 10.4018/jcit.2007100104
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MLA

Welk, Richard, et al. "Improving IT-Enabled Sense and Respond Capabilities: An Application of Business Activity Monitoring at Southern International Airlines." JCIT vol.9, no.4 2007: pp.40-56. http://doi.org/10.4018/jcit.2007100104

APA

Welk, R., Cavalheiro, G., & Dahanayake, A. (2007). Improving IT-Enabled Sense and Respond Capabilities: An Application of Business Activity Monitoring at Southern International Airlines. Journal of Cases on Information Technology (JCIT), 9(4), 40-56. http://doi.org/10.4018/jcit.2007100104

Chicago

Welk, Richard, Gabriel Cavalheiro, and Ajantha Dahanayake. "Improving IT-Enabled Sense and Respond Capabilities: An Application of Business Activity Monitoring at Southern International Airlines," Journal of Cases on Information Technology (JCIT) 9, no.4: 40-56. http://doi.org/10.4018/jcit.2007100104

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Abstract

Commercial airlines face an extremely challenging operating and competitive environment. To remain in business they must comply with ever-changing regulatory requirements while, at the same time, minimizing their operational costs without sacrificing customer expectations of service levels. Increasingly, airlines are realizing that a “plan-execute” mode of operation must give way to a “sense-respond” mode of operation; in other words they must become a real-time (agile) organization, capable of sensing the occurrence of unforeseen events such as the placement of a last-minute shipping order, flight delays, and cancellations, and respond effectively in real-time to such events. To enable enterprises in general, and the airline industry in particular, to improve their sense-and-respond capabilities and ensure better resource utilization, a number of software vendors are offering event stream processing and Business Activity Monitoring (BAM) solutions. This case examines a longitudinal set of real-world implementation projects using such a solution at a major US airline (referred to as Southern International Airlines) and the results and lessons gained from this deployment.

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