Welcome to the InfoSci Platform
Reference Hub10
Using Emotional Intelligence in Training Crisis Managers: The Pandora Approach

Using Emotional Intelligence in Training Crisis Managers: The Pandora Approach

Lachlan Mackinnon, Liz Bacon, Gabriella Cortellessa, Amedeo Cesta
Copyright: © 2013 |Volume: 11 |Issue: 2 |Pages: 30
ISSN: 1539-3100|EISSN: 1539-3119|EISBN13: 9781466632356|DOI: 10.4018/jdet.2013040104
Cite Article Cite Article

MLA

Mackinnon, Lachlan, et al. "Using Emotional Intelligence in Training Crisis Managers: The Pandora Approach." IJDET vol.11, no.2 2013: pp.66-95. http://doi.org/10.4018/jdet.2013040104

APA

Mackinnon, L., Bacon, L., Cortellessa, G., & Cesta, A. (2013). Using Emotional Intelligence in Training Crisis Managers: The Pandora Approach. International Journal of Distance Education Technologies (IJDET), 11(2), 66-95. http://doi.org/10.4018/jdet.2013040104

Chicago

Mackinnon, Lachlan, et al. "Using Emotional Intelligence in Training Crisis Managers: The Pandora Approach," International Journal of Distance Education Technologies (IJDET) 11, no.2: 66-95. http://doi.org/10.4018/jdet.2013040104

Export Reference

Mendeley
Favorite Full-Issue Download

Abstract

Multi-agency crisis management represents one of the most complex of real-world situations, requiring rapid negotiation and decision-making under extreme pressure. However, the training offered to strategic planners, called Gold Commanders, does not place them under any such pressure. It takes the form of paper-based, table-top exercises, or expensive, real-world, limited-scope simulations. The Pandora project has developed a rich multimedia training environment for Gold Commanders, based on a crisis scenario, timeline-based, event network, with which the trainees and their trainer interact dynamically. Pandora uses the emotional intelligence of the trainees, through a behavioural modelling component, to support group dynamic and decision-making. It applies systemic emotional intelligence, based on inferred user state and rule-based affective inputs, to impact the stress levels of the trainees. Pandora can impose variable stress on trainees, to impact their decision-making, and model their behaviour and performance under stress, potentially resulting in more effective and realisable strategies.

Request Access

You do not own this content. Please login to recommend this title to your institution's librarian or purchase it from the IGI Global bookstore.