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E-Skills and ICT Certification in Greek Cultural and Travel Agencies: An Exploratory Study

E-Skills and ICT Certification in Greek Cultural and Travel Agencies: An Exploratory Study

Fotis Lazarinis, Dimitris Kanellopoulos
Copyright: © 2010 |Volume: 1 |Issue: 2 |Pages: 11
ISSN: 1947-3494|EISSN: 1947-3508|EISBN13: 9781609604325|DOI: 10.4018/jdldc.2010040104
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MLA

Lazarinis, Fotis, and Dimitris Kanellopoulos. "E-Skills and ICT Certification in Greek Cultural and Travel Agencies: An Exploratory Study." IJDLDC vol.1, no.2 2010: pp.28-38. http://doi.org/10.4018/jdldc.2010040104

APA

Lazarinis, F. & Kanellopoulos, D. (2010). E-Skills and ICT Certification in Greek Cultural and Travel Agencies: An Exploratory Study. International Journal of Digital Literacy and Digital Competence (IJDLDC), 1(2), 28-38. http://doi.org/10.4018/jdldc.2010040104

Chicago

Lazarinis, Fotis, and Dimitris Kanellopoulos. "E-Skills and ICT Certification in Greek Cultural and Travel Agencies: An Exploratory Study," International Journal of Digital Literacy and Digital Competence (IJDLDC) 1, no.2: 28-38. http://doi.org/10.4018/jdldc.2010040104

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Abstract

ICT skills are fundamental for the further enhancement and development of productivity and knowledge-intensive products and services. The long-term-demand for professionals with ICT skills still exceeds the supply, particularly in user industries such as the travel industry. This paper presents the results of a study aimed at analysing the impact of ICT certification for people working in cultural and travel agencies in Greece. The authors consider if the e-skills acquired during training for an ICT certification are of practical value while presenting the opinions of the survey participants, statistics about the required e-skills, and the correlation between these skills and the syllabus of the ECDL ICT certification. It is claimed that the ECDL ICT certification plays a crucial role in cultural and travel agencies as their employees being technologically skilful can offer better services to their customers.

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