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Towards a Design Rationale for Inclusive eGovernment Services

Towards a Design Rationale for Inclusive eGovernment Services

Heiko Hornung, M. Cecília C. Baranauskas
Copyright: © 2011 |Volume: 7 |Issue: 3 |Pages: 20
ISSN: 1548-3886|EISSN: 1548-3894|EISBN13: 9781613506875|DOI: 10.4018/jegr.2011070101
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MLA

Hornung, Heiko, and M. Cecília C. Baranauskas. "Towards a Design Rationale for Inclusive eGovernment Services." IJEGR vol.7, no.3 2011: pp.1-20. http://doi.org/10.4018/jegr.2011070101

APA

Hornung, H. & Baranauskas, M. C. (2011). Towards a Design Rationale for Inclusive eGovernment Services. International Journal of Electronic Government Research (IJEGR), 7(3), 1-20. http://doi.org/10.4018/jegr.2011070101

Chicago

Hornung, Heiko, and M. Cecília C. Baranauskas. "Towards a Design Rationale for Inclusive eGovernment Services," International Journal of Electronic Government Research (IJEGR) 7, no.3: 1-20. http://doi.org/10.4018/jegr.2011070101

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Abstract

The tendency of computer use spreading out into more and more areas of life has the potential to bring benefits to people’s lives. Examples are electronic government services in areas such as public health or social assistance. The same phenomenon, however, could leave behind people who face different barriers regarding the access to those services, for example people with disabilities, low literacy or low computer skills. This work sheds light on the question of how to facilitate the interaction with those services considering people with diverse physical and intellectual conditions. This study analyzes design ideas utilized in four prototypes of a registration service and explored by user representatives. The results of this analysis inform a design rationale in order to support designers in making design decisions tailored to the respective application and social usage context.

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