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E-Services: Characteristics, Scope and Conceptual Strengths

E-Services: Characteristics, Scope and Conceptual Strengths

Ada Scupola, Anders Henten, Hanne Westh Nicolajsen
Copyright: © 2009 |Volume: 1 |Issue: 3 |Pages: 16
ISSN: 1941-627X|EISSN: 1941-6288|ISSN: 1941-627X|EISBN13: 9781616920883|EISSN: 1941-6288|DOI: 10.4018/jesma.2009070101
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MLA

Scupola, Ada, et al. "E-Services: Characteristics, Scope and Conceptual Strengths." IJESMA vol.1, no.3 2009: pp.1-16. http://doi.org/10.4018/jesma.2009070101

APA

Scupola, A., Henten, A., & Westh Nicolajsen, H. (2009). E-Services: Characteristics, Scope and Conceptual Strengths. International Journal of E-Services and Mobile Applications (IJESMA), 1(3), 1-16. http://doi.org/10.4018/jesma.2009070101

Chicago

Scupola, Ada, Anders Henten, and Hanne Westh Nicolajsen. "E-Services: Characteristics, Scope and Conceptual Strengths," International Journal of E-Services and Mobile Applications (IJESMA) 1, no.3: 1-16. http://doi.org/10.4018/jesma.2009070101

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Abstract

The concept of e-services has gained increasing use lately. There is, however, no general agreement as to the precise meaning and scope of the term. The research purpose of the present article is, therefore, to discuss the e-service concept, its strengths and scope, and thereby contribute to the general understanding and definition of the term. Furthermore, the article aims at examining one of the primary conditions for the development of e-services, namely the codification of knowledge in connection with knowledge intensive services.

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