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WORKPAD: Process Management and Geo-Collaboration Help Disaster Response

WORKPAD: Process Management and Geo-Collaboration Help Disaster Response

Tiziana Catarci, Massimiliano de Leoni, Andrea Marrella, Massimo Mecella, Alessandro Russo, Renate Steinmann, Manfred Bortenschlager
Copyright: © 2011 |Volume: 3 |Issue: 1 |Pages: 18
ISSN: 1937-9390|EISSN: 1937-9420|EISBN13: 9781613507711|DOI: 10.4018/jiscrm.2011010103
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MLA

Catarci, Tiziana, et al. "WORKPAD: Process Management and Geo-Collaboration Help Disaster Response." IJISCRAM vol.3, no.1 2011: pp.32-49. http://doi.org/10.4018/jiscrm.2011010103

APA

Catarci, T., de Leoni, M., Marrella, A., Mecella, M., Russo, A., Steinmann, R., & Bortenschlager, M. (2011). WORKPAD: Process Management and Geo-Collaboration Help Disaster Response. International Journal of Information Systems for Crisis Response and Management (IJISCRAM), 3(1), 32-49. http://doi.org/10.4018/jiscrm.2011010103

Chicago

Catarci, Tiziana, et al. "WORKPAD: Process Management and Geo-Collaboration Help Disaster Response," International Journal of Information Systems for Crisis Response and Management (IJISCRAM) 3, no.1: 32-49. http://doi.org/10.4018/jiscrm.2011010103

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Abstract

In complex emergency/disaster scenarios, persons from teams from various emergency-response organizations collaborate to achieve a common goal. In these scenarios, the use of smart mobile devices and applications can improve the collaboration dynamically. The lack of basic interaction principles can be dangerous, as it could increase the level of disaster or can make the efforts ineffective. This paper examines the main results of the project WORKPAD finished in December 2009. WORKPAD worked on a two-level architecture to support rescue operators during emergency management. The use of a user-centered design methodology during the entire development cycle has guaranteed that the architecture and resulting system meet end-user requirements. The feasibility of its use in real emergencies is also proven by a demonstration showcased with real operators. The paper includes qualitative and quantitative results and presents guidelines that can be useful in developing emergency-management systems.

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