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A New Incident Report Form Leads to Improved Foundation for the Lessons Learned Cycle

A New Incident Report Form Leads to Improved Foundation for the Lessons Learned Cycle

Ulrica Pettersson
Copyright: © 2012 |Volume: 4 |Issue: 3 |Pages: 9
ISSN: 1937-9390|EISSN: 1937-9420|EISBN13: 9781466612839|DOI: 10.4018/jiscrm.2012070102
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MLA

Pettersson, Ulrica. "A New Incident Report Form Leads to Improved Foundation for the Lessons Learned Cycle." IJISCRAM vol.4, no.3 2012: pp.14-22. http://doi.org/10.4018/jiscrm.2012070102

APA

Pettersson, U. (2012). A New Incident Report Form Leads to Improved Foundation for the Lessons Learned Cycle. International Journal of Information Systems for Crisis Response and Management (IJISCRAM), 4(3), 14-22. http://doi.org/10.4018/jiscrm.2012070102

Chicago

Pettersson, Ulrica. "A New Incident Report Form Leads to Improved Foundation for the Lessons Learned Cycle," International Journal of Information Systems for Crisis Response and Management (IJISCRAM) 4, no.3: 14-22. http://doi.org/10.4018/jiscrm.2012070102

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Abstract

Collection after incidents is regularly done through pre-printed incident report forms. The reports tend to be incomplete. They frequently lack fundamental information since they do not fulfill criteria’s of a scope and details. One consequence is that reports with inadequate information and do not fulfill requirements of analysts are transferred into the analysis process. To improve, the author designed a new structured incident reporting form, based upon witness psychology, interview, and questionnaire research with focus on analysts’ requests. This is the third experiment where they compared their new structured form to the form at present used in the Swedish Armed Forces (NATO standard). The two previous experiments showed significant enhanced results regarding quality of collected information, and that the new form could capture knowledge, regardless of the character or context of the incidents. The present experiment evaluates the form in a military context, and the significant result from an earlier experiment was replicated.

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