Knowledge Management Metrics: A Review and Directions for Future Research

doi:10.4018/jkm.2005040103

Reference Hub

This research has been cited in:

Article
A taxonomy and proposed codification of knowledge and knowledge systems in organizationsKnowledge and Process Management10.1002/kpm.265
Article
Knowledge management and measurement: a critical reviewJournal of Knowledge Management10.1108/JKM-12-2012-0381
Chapter
Using Social Media to Improve Knowledge Sharing among Healthcare PractitionersRecent Advances in Mathematical and Statistical Methods10.1007/978-3-319-99719-3_37
Chapter
Decision Processes and MethodsDesigning and Tracking Knowledge Management Metrics10.1108/978-1-78973-723-320191005
Article
Initiating a system for visualizing and measuring dynamic knowledgeTechnological Forecasting and Social Change10.1016/j.techfore.2018.04.008
Article
The Impact of Knowledge Sharing Enablers on Employees' Performance: An Empirical Study on READ Foundation in Azad Jammu & KashmirJournal of Information & Knowledge Management10.1142/S0219649215500203
Article
Knowledge Management: An Empirical Analysis of Reuse and ProductivitySSRN Electronic Journal10.2139/ssrn.2382733
Article
MinK: A conceptual framework for individual knowledge assessment in organizational contextKnowledge and Process Management10.1002/kpm.1732
Article
Exploring the Correlation Between Knowledge Management Maturity and Intellectual Capital Efficiency in Mainland Chinese Listed CompaniesJournal of Information & Knowledge Management10.1142/S0219649212500177
Article
Investigating knowledge workers’ productivity using work design theoryInternational Journal of Productivity and Performance Management10.1108/IJPPM-08-2016-0161
Article
Evaluating a tacit knowledge sharing initiative: a case studyEuropean Journal of Training and Development10.1108/03090591211263558
Article
Knowledge Management, Sustainable Business Performance and Empowering LeadershipInternational Journal of Knowledge Management10.4018/IJKM.2019040102
Chapter
Knowledge Sharing Success Model of Virtual Communities of Practice in Healthcare SectorInformation Diffusion Management and Knowledge Sharing10.4018/978-1-7998-0417-8.ch033
Article
Application of Multi-Dimensional Metric Model, Database, and WAM for KM System EvaluationInternational Journal of Knowledge Management10.4018/jkm.2012100101
Chapter
Measuring Knowledge Management/Knowledge Sharing (KM/KS) Efficiency and Effectiveness in Enterprise NetworksDynamic Models for Knowledge-Driven Organizations10.4018/978-1-4666-2485-6.ch019
Article
Measuring Knowledge Management/Knowledge Sharing (KM/KS) Efficiency and Effectiveness in Enterprise NetworksInternational Journal of Knowledge Management10.4018/jkm.2011100103
Chapter
Success Dimensions of the Online Healthcare Communities of PracticeSocial Media and Mobile Technologies for Healthcare10.4018/978-1-4666-6150-9.ch002
Chapter
Knowledge Sharing Success Model of Virtual Communities of Practice in Healthcare SectorEncyclopedia of E-Commerce Development, Implementation, and Management10.4018/978-1-4666-9787-4.ch021
Article
Knowledge Sharing Portal EvaluationInternational Journal of Web-Based Learning and Teaching Technologies10.4018/jwltt.2012040105
Chapter
Success Models Using Knowledge Seekers' and Experts' Responses for Knowledge and E-Learning PortalsRevolutionizing Education through Web-Based Instruction10.4018/978-1-4666-9932-8.ch004
Chapter
Strategic Implications of Key Performance Indicators for Knowledge Management Success in OrganizationsUnderstanding, Implementing, and Evaluating Knowledge Management in Business Settings10.4018/978-1-6684-4431-3.ch011
Article
Knowledge Sharing Barriers in Vietnamese Higher Education Institutions (HEIS)International Journal of Knowledge Management10.4018/IJKM.2018010104
Chapter
Assessing Knowledge ManagementStrategies for Knowledge Management Success10.4018/978-1-60566-709-6.ch009

Knowledge Management Metrics: A Review and Directions for Future Research

A. Kankanhalli, B. C.Y. Tan

Source Title: International Journal of Knowledge Management (IJKM)1(2)

Cite Article Cite Article

MLA

Kankanhalli, A., and B. C.Y. Tan. "Knowledge Management Metrics: A Review and Directions for Future Research." IJKM vol.1, no.2 2005: pp.20-32. http://doi.org/10.4018/jkm.2005040103

APA

Kankanhalli, A. & Tan, B. C. (2005). Knowledge Management Metrics: A Review and Directions for Future Research. International Journal of Knowledge Management (IJKM), 1(2), 20-32. http://doi.org/10.4018/jkm.2005040103

Chicago

Kankanhalli, A., and B. C.Y. Tan. "Knowledge Management Metrics: A Review and Directions for Future Research," International Journal of Knowledge Management (IJKM) 1, no.2: 20-32. http://doi.org/10.4018/jkm.2005040103

Export Reference

Favorite Full-Issue Download

View Full Text PDF

Abstract

Metrics are essential for the advancement of research and practice in an area. In knowledge management (KM), the process of measurement and development of metrics is made complex by the intangible nature of the knowledge asset. Further, the lack of standards for KM business metrics and the relative infancy of research on KM metrics points to a need for research in this area. This article reviews KM metrics for research and practice, and identifies areas where there is a gap in our understanding. It classifies existing research based on the units of evaluation such as user of knowledge management systems (KMS), KMS project, KM process, KM initiative, and organization as a whole. The article concludes by suggesting avenues for future research on KM and KMS metrics based on the gaps identified.

You do not own this content. Please login to recommend this title to your institution's librarian or purchase it from the IGI Global bookstore.

Username or email: *

Password: *

Forgot individual login password?

Create individual account

Knowledge Management Metrics: A Review and Directions for Future Research

MLA

APA

Chicago

Export Reference

Abstract

Request Access