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Personnel Performance Appraisal Coverage in ITIL, COBIT and CMMi: A Study from the Perspective of People-CMM

Personnel Performance Appraisal Coverage in ITIL, COBIT and CMMi: A Study from the Perspective of People-CMM

Cristina Casado-Lumbreras, Ricardo Colomo-Palacios, Adrián Hernández-López, Pedro Soto-Acosta
Copyright: © 2011 |Volume: 2 |Issue: 2 |Pages: 12
ISSN: 1947-8429|EISSN: 1947-8437|EISBN13: 9781613508244|DOI: 10.4018/jksr.2011040106
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MLA

Casado-Lumbreras, Cristina, et al. "Personnel Performance Appraisal Coverage in ITIL, COBIT and CMMi: A Study from the Perspective of People-CMM." IJKSR vol.2, no.2 2011: pp.59-70. http://doi.org/10.4018/jksr.2011040106

APA

Casado-Lumbreras, C., Colomo-Palacios, R., Hernández-López, A., & Soto-Acosta, P. (2011). Personnel Performance Appraisal Coverage in ITIL, COBIT and CMMi: A Study from the Perspective of People-CMM. International Journal of Knowledge Society Research (IJKSR), 2(2), 59-70. http://doi.org/10.4018/jksr.2011040106

Chicago

Casado-Lumbreras, Cristina, et al. "Personnel Performance Appraisal Coverage in ITIL, COBIT and CMMi: A Study from the Perspective of People-CMM," International Journal of Knowledge Society Research (IJKSR) 2, no.2: 59-70. http://doi.org/10.4018/jksr.2011040106

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Abstract

Human capital is of paramount importance in the ICT industry. This paper analyses one of the elements which underlies effective management of human assets: performance assessment. This analysis uses the development of a common standard based on the tasks and processes outlined in People CMM, the standard in human resource management designed by the Software Engineering Institute. This framework is evaluated in different models related to IT Governance, such as COBIT and ITIL, as well as other related IT practices like CMMI for Development, CMMI for Acquisition, and CMMi-SVC. The results indicate that COBIT is the only framework that presents reliable coverage in relation to personnel performance assessment.

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