Welcome to the InfoSci Platform
Reference Hub20
Applying Strategies to Overcome User Resistance in a Group of Clinical Managers to a Business Software Application: A Case Study

Applying Strategies to Overcome User Resistance in a Group of Clinical Managers to a Business Software Application: A Case Study

Barbara Adams, Eta S. Berner, Joni Rousse Wyatt
Copyright: © 2004 |Volume: 16 |Issue: 4 |Pages: 10
ISSN: 1546-2234|EISSN: 1546-5012|ISSN: 1546-2234|EISBN13: 9781615200948|EISSN: 1546-5012|DOI: 10.4018/joeuc.2004100104
Cite Article Cite Article

MLA

Adams, Barbara, et al. "Applying Strategies to Overcome User Resistance in a Group of Clinical Managers to a Business Software Application: A Case Study." JOEUC vol.16, no.4 2004: pp.55-64. http://doi.org/10.4018/joeuc.2004100104

APA

Adams, B., Berner, E. S., & Wyatt, J. R. (2004). Applying Strategies to Overcome User Resistance in a Group of Clinical Managers to a Business Software Application: A Case Study. Journal of Organizational and End User Computing (JOEUC), 16(4), 55-64. http://doi.org/10.4018/joeuc.2004100104

Chicago

Adams, Barbara, Eta S. Berner, and Joni Rousse Wyatt. "Applying Strategies to Overcome User Resistance in a Group of Clinical Managers to a Business Software Application: A Case Study," Journal of Organizational and End User Computing (JOEUC) 16, no.4: 55-64. http://doi.org/10.4018/joeuc.2004100104

Export Reference

Mendeley
Favorite Full-Issue Download

Abstract

User resistance is a common occurrence when new information systems are implemented within health care organizations. Individuals responsible for overseeing implementation of these systems in the health care environment may encounter more resistance than trainers in other environments. It is important to be aware of methods to reduce resistance in end users. Proper training of end users is an important strategy for minimizing resistance. This article reviews the literature on the reasons for user resistance to health care information systems and the implications of this literature for designing training programs. The other principles for reducing resistance (communication, user involvement, strategic use of consultants) are illustrated with a case study involving training clinical managers on business applications. Individuals responsible for health care information system implementations should recognize that end user resistance can lead to system failure and should employ these best practices when embarking on new implementations.

Request Access

You do not own this content. Please login to recommend this title to your institution's librarian or purchase it from the IGI Global bookstore.