Validating the End-User Computing Satisfaction Instrument for Online Shopping Systems

doi:10.4018/joeuc.2008100104

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Validating the End-User Computing Satisfaction Instrument for Online Shopping Systems

Chung-Tzer Liu, Yi Maggie Guo

Source Title: Journal of Organizational and End User Computing (JOEUC)20(4)

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MLA

Liu, Chung-Tzer, and Yi Maggie Guo. "Validating the End-User Computing Satisfaction Instrument for Online Shopping Systems." JOEUC vol.20, no.4 2008: pp.74-96. http://doi.org/10.4018/joeuc.2008100104

APA

Liu, C. & Guo, Y. M. (2008). Validating the End-User Computing Satisfaction Instrument for Online Shopping Systems. Journal of Organizational and End User Computing (JOEUC), 20(4), 74-96. http://doi.org/10.4018/joeuc.2008100104

Chicago

Liu, Chung-Tzer, and Yi Maggie Guo. "Validating the End-User Computing Satisfaction Instrument for Online Shopping Systems," Journal of Organizational and End User Computing (JOEUC) 20, no.4: 74-96. http://doi.org/10.4018/joeuc.2008100104

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Abstract

End user satisfaction has always been an important component of Information Systems (IS) success. This is also true for online applications, including online shopping systems where in addition to being a customer, the shoppers play the role of end users. Shoppers may not come back to or make a purchase on a website if they have an unsatisfactory experience. In this research, we focus on this aspect of online shopping by examining shoppers’ experiences as end users.

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Validating the End-User Computing Satisfaction Instrument for Online Shopping Systems

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