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A Study of Help Requested Online by Spreadsheet Users

A Study of Help Requested Online by Spreadsheet Users

Chris Chambers, Zachary Sommers, Christopher Scaffidi
Copyright: © 2012 |Volume: 24 |Issue: 4 |Pages: 13
ISSN: 1546-2234|EISSN: 1546-5012|EISBN13: 9781466610361|DOI: 10.4018/joeuc.2012100103
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MLA

Chambers, Chris, et al. "A Study of Help Requested Online by Spreadsheet Users." JOEUC vol.24, no.4 2012: pp.41-53. http://doi.org/10.4018/joeuc.2012100103

APA

Chambers, C., Sommers, Z., & Scaffidi, C. (2012). A Study of Help Requested Online by Spreadsheet Users. Journal of Organizational and End User Computing (JOEUC), 24(4), 41-53. http://doi.org/10.4018/joeuc.2012100103

Chicago

Chambers, Chris, Zachary Sommers, and Christopher Scaffidi. "A Study of Help Requested Online by Spreadsheet Users," Journal of Organizational and End User Computing (JOEUC) 24, no.4: 41-53. http://doi.org/10.4018/joeuc.2012100103

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Abstract

The software used by organizations can have a substantial effect on employees’ productivity. One of the dominant kinds of software in the workplace today is the spreadsheet, which has proven useful for performing numeric computations as well as for organizing, manipulating, and visualizing data. The authors present an analysis of the problems reported online by users of different spreadsheet editors, in order to guide the selection and enhancement of those editors. They’ve found that most requests for help were related to operations that the authors refer to as “foundational,” such as with configuring the editor and setting up real-world problems in the form of spreadsheets, rather than with using particular formulas or features. They have identified a number of key similarities and differences in questions about different spreadsheet editors and versions of Excel, ultimately leading to several challenging opportunities for future research.

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