Welcome to the InfoSci Platform
Reference Hub7
User Resistance Behaviors and Management Strategies in IT-Enabled Change

User Resistance Behaviors and Management Strategies in IT-Enabled Change

Tim Klaus, J. Ellis Blanton, Stephen C. Wingreen
Copyright: © 2015 |Volume: 27 |Issue: 1 |Pages: 20
ISSN: 1546-2234|EISSN: 1546-5012|EISBN13: 9781466675452|DOI: 10.4018/joeuc.2015010103
Cite Article Cite Article

MLA

Klaus, Tim, et al. "User Resistance Behaviors and Management Strategies in IT-Enabled Change." JOEUC vol.27, no.1 2015: pp.57-76. http://doi.org/10.4018/joeuc.2015010103

APA

Klaus, T., Blanton, J. E., & Wingreen, S. C. (2015). User Resistance Behaviors and Management Strategies in IT-Enabled Change. Journal of Organizational and End User Computing (JOEUC), 27(1), 57-76. http://doi.org/10.4018/joeuc.2015010103

Chicago

Klaus, Tim, J. Ellis Blanton, and Stephen C. Wingreen. "User Resistance Behaviors and Management Strategies in IT-Enabled Change," Journal of Organizational and End User Computing (JOEUC) 27, no.1: 57-76. http://doi.org/10.4018/joeuc.2015010103

Export Reference

Mendeley
Favorite Full-Issue Download

Abstract

Information Technology (IT) is often used in organizations as a tool to enable change. However, as organizations switch to different vendors, upgrade their systems, or implement new systems, widespread user resistance is often encountered. Resistant behaviors often occur in these large-scale system implementations because the implementation transforms the jobs of employees and mandates system use. In order to understand resistant behaviors better as well as management strategies to minimize these behaviors, this study uses a focus group and qualitative semi-structured interviews. Based on the data collection, this study first creates a resistant behavior framework and a management strategy framework using a data-driven approach. The findings from the user resistance behaviors are classified into four categories. Also, eight preferred management strategies are identified by users, which are grouped into three categories. Then, the Framework-based Theory of User Resistance is proposed, which examines the causes and moderating forces that affect resistant behaviors. The practical implications of these frameworks also are described.

Request Access

You do not own this content. Please login to recommend this title to your institution's librarian or purchase it from the IGI Global bookstore.