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Customers as Innovators in Senior Service Markets: An Examination of Innovation Potential and Characteristics

Customers as Innovators in Senior Service Markets: An Examination of Innovation Potential and Characteristics

Lea Hennala, Helinä Melkas, Satu Pekkarinen
Copyright: © 2011 |Volume: 2 |Issue: 1 |Pages: 22
ISSN: 1947-959X|EISSN: 1947-9603|EISBN13: 9781613508992|DOI: 10.4018/jssmet.2011010103
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MLA

Hennala, Lea, et al. "Customers as Innovators in Senior Service Markets: An Examination of Innovation Potential and Characteristics." IJSSMET vol.2, no.1 2011: pp.30-51. http://doi.org/10.4018/jssmet.2011010103

APA

Hennala, L., Melkas, H., & Pekkarinen, S. (2011). Customers as Innovators in Senior Service Markets: An Examination of Innovation Potential and Characteristics. International Journal of Service Science, Management, Engineering, and Technology (IJSSMET), 2(1), 30-51. http://doi.org/10.4018/jssmet.2011010103

Chicago

Hennala, Lea, Helinä Melkas, and Satu Pekkarinen. "Customers as Innovators in Senior Service Markets: An Examination of Innovation Potential and Characteristics," International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) 2, no.1: 30-51. http://doi.org/10.4018/jssmet.2011010103

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Abstract

This study investigates aging customers as innovators in senior service markets by their innovation potential and characteristics as innovators in development of well-being services. The study focuses on an initiative to develop the service concept of a foundation providing homes for aging people in Finland. The participants generated ideas on housing and rehabilitation services. Organizations would benefit from engaging users in the improvement of their services. This study provides an example of how that could be put in to practice. The study complements the managerial discussion concerning customer involvement and combines research on user-driven innovation as well as business and service development. It is of interest to managers and other actors in various organizations’ service innovation activities, innovation researchers, and researchers in service science and various aspects of aging.

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