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Perceived Effectiveness of E-Government and its Usage in City Governments: Survey Evidence from Information Technology Directors

Perceived Effectiveness of E-Government and its Usage in City Governments: Survey Evidence from Information Technology Directors

Christopher G. Reddick
Copyright: © 2008 |Volume: 5 |Issue: 4 |Pages: 16
ISSN: 1545-7362|EISSN: 1546-5004|ISSN: 1545-7362|EISBN13: 9781615204472|EISSN: 1546-5004|DOI: 10.4018/jwsr.2008100105
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MLA

Reddick, Christopher G. "Perceived Effectiveness of E-Government and its Usage in City Governments: Survey Evidence from Information Technology Directors." IJWSR vol.5, no.4 2008: pp.89-104. http://doi.org/10.4018/jwsr.2008100105

APA

Reddick, C. G. (2008). Perceived Effectiveness of E-Government and its Usage in City Governments: Survey Evidence from Information Technology Directors. International Journal of Web Services Research (IJWSR), 5(4), 89-104. http://doi.org/10.4018/jwsr.2008100105

Chicago

Reddick, Christopher G. "Perceived Effectiveness of E-Government and its Usage in City Governments: Survey Evidence from Information Technology Directors," International Journal of Web Services Research (IJWSR) 5, no.4: 89-104. http://doi.org/10.4018/jwsr.2008100105

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Abstract

This article examines the perceived effectiveness of e-government by Information Technology (IT) directors in local governments in the United States. Most of the existing empirical research has examined the level of adoption of e-government; it does not focus on what is the overall effectiveness of e-government for city governments as this study does. This is accomplished through a survey of IT directors exploring their perceptions of e-government to determine whether this is related to the overall usage of e-government in cities. Websites were the most effective service channel for getting information; the telephone was the most effective service channel for solving a problem; while in person at a government office was most effective service channel for citizens’ to access city services. E-government usage was positively related to managerial effectiveness, having a champion of e-government, and perceived effectiveness of citizen access to online information.

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