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Authors: Sylvain Goyette and Luc Cassivi

Affiliation: Université du Québec à Montreal, Canada

Keyword(s): Information System Benefits, Evaluation Process.

Related Ontology Subjects/Areas/Topics: Applications ; Databases and Information Systems Integration ; Enterprise Information Systems ; Enterprise Resource Planning ; Enterprise Software Technologies ; Information Systems Analysis and Specification ; Operational Research ; Performance Evaluation and Benchmarking ; Project Management ; Simulation and Modeling ; Simulation Tools and Platforms ; Software Engineering

Abstract: Different perspectives on benefit evaluation are presented in the information technology literature, from the perceptual assessment of benefits to the financial calculation of return on investment. This study aims to complement the literature by integrating the IT capital expense literature and Delone and McLean’s (2003) information systems success model. A model was developed using a qualitative approach with respondents from three manufacturing organizations responsible for the information system evaluation process. The five-stage model is composed of project identification, proposal development, proposal selection, IS creation/use and organizational benefit evaluation. This conceptualization adds a new and enriched perspective to the literature by integrating financial and perceptual benefit assessment with an organizational assessment process. The analysis of the data collected confirmed the inefficiency of user perceptions for organizational success assessment but also revealed top management perceptions to be a critical factor in the evaluation process. (More)

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Paper citation in several formats:
Goyette, S. and Cassivi, L. (2017). Towards a New Conceptualization of Information System Benefits Assessment. In Proceedings of the 19th International Conference on Enterprise Information Systems - Volume 2: ICEIS; ISBN 978-989-758-248-6; ISSN 2184-4992, SciTePress, pages 238-245. DOI: 10.5220/0006272102380245

@conference{iceis17,
author={Sylvain Goyette. and Luc Cassivi.},
title={Towards a New Conceptualization of Information System Benefits Assessment},
booktitle={Proceedings of the 19th International Conference on Enterprise Information Systems - Volume 2: ICEIS},
year={2017},
pages={238-245},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0006272102380245},
isbn={978-989-758-248-6},
issn={2184-4992},
}

TY - CONF

JO - Proceedings of the 19th International Conference on Enterprise Information Systems - Volume 2: ICEIS
TI - Towards a New Conceptualization of Information System Benefits Assessment
SN - 978-989-758-248-6
IS - 2184-4992
AU - Goyette, S.
AU - Cassivi, L.
PY - 2017
SP - 238
EP - 245
DO - 10.5220/0006272102380245
PB - SciTePress

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