Authors:
Julia van Heek
;
Katrin Arning
and
Martina Ziefle
Affiliation:
RWTH Aachen University, Germany
Keyword(s):
Surveillance Technologies, Medical Vs, Crime Surveillance, Technology Acceptance, User Diversity, Conjoint Analysis.
Related
Ontology
Subjects/Areas/Topics:
Energy and Economy
;
Smart Cities
;
User-Centred and Participatory Design of Services and Systems for Smart Cities
Abstract:
Surveillance technologies are used all over the world for various reasons. In urban environments, surveillance
technologies are predominantly used for detecting or preventing crimes. Simultaneously, an increasing
number of technologies are used for medical monitoring at home, but also at clinical facilities, and at public
environments for assuring patients’ medical safety. An intensive policy discussion about perceived advantages
(especially increasing safety) and perceived barriers (in particular the invasion of privacy) comes
along with the use of surveillance technologies. In this paper, it is examined where and for which contexts
the use of surveillance technologies is accepted and under which conditions safety or privacy is perceived as
more important. We investigate the acceptance of surveillance technologies for medical and crime surveillance
scenarios using a conjoint analysis approach including four relevant aspects: location of surveillance,
increase in safety, invasion of
privacy, and the applied camera type. Results show both, context independent
findings as well as context-sensitive findings: e.g., for crime surveillance, the location is most important followed
by the trade-off between privacy and safety, while these three factors are of similar importance for
medical surveillance. From a practical viewpoint, the findings might contribute to a differentiated surveillance
policy in cities.
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