Authors:
Christian Riera
and
Junichi Iijima
Affiliation:
Tokyo Institute of Technology, Japan
Keyword(s):
Knowledge Creating Capabilities, Balanced SECI, Digital Business Value, IT Business Value.
Related
Ontology
Subjects/Areas/Topics:
Artificial Intelligence
;
Impact Measurement of Knowledge Management
;
Knowledge Management and Information Sharing
;
Knowledge-Based Systems
;
Studies, Metrics & Benchmarks
;
Symbolic Systems
Abstract:
Aiming to address the increasing focus on digital technologies and the continuous concern of Knowledge
Management (KM) performance, this study explores the relationship between 'Knowledge Creating
Capabilities', 'IT business value' and 'Digital business value'. The latter two concepts are re-defined as the
achievement of business objectives by the use of IT or digital technologies in a balanced scorecard approach.
The concepts of 'Knowledge Creating Capabilities' and 'Balanced SECI' are leveraged. Balanced SECI
(Riera, Senoo and Iijima, 2009) refers to the balance of the four knowledge creation processes from Nonaka
and Takeuchi’s SECI model (1995). This framework is applied to Japanese small and medium enterprises.
A positive relationship between the achievement of business objectives by IT and the achievement using
digital technologies was verified. On the other hand, although a relationship of 'Balanced SECI' with 'IT
Business Value' or 'Digital Business Value' was not st
atistically significant; the observations showed that
higher levels of 'Balanced SECI' were negatively related to the achievement of Financial, Customer and
Business Processes types of business objectives and; positively related to Learning & Growth. Analysis
from each SECI process confirmed such behaviour.
(More)