In Reviews We Trust: But Should We? Experiences with Physician Review Websites

Joschka Kersting; Frederik S. Bäumer; Michaela Geierhos

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Paper

In Reviews We Trust: But Should We? Experiences with Physician Review Websites

Topics: Conceptual frameworks and models; Social Network Analysis, Emerging Issues in Social Networks; Social Networks and Analytics; Trust and privacy; User Evaluations and Case Studies

In Proceedings of the 4th International Conference on Internet of Things, Big Data and Security IoTBDS - Volume 1, 147-155, 2019 , Heraklion, Crete, Greece

Authors: Joschka Kersting ; Frederik S. Bäumer and Michaela Geierhos

Affiliation: Semantic Information Processing Group, Paderborn University, Warburger Str. 100, D-33098 Paderborn and Germany

Keyword(s): Trust, Physician Reviews, Network Analysis.

Abstract: The ability to openly evaluate products, locations and services is an achievement of the Web 2.0. It has never been easier to inform oneself about the quality of products or services and possible alternatives. Forming one’s own opinion based on the impressions of other people can lead to better experiences. However, this presupposes trust in one’s fellows as well as in the quality of the review platforms. In previous work on physician reviews and the corresponding websites, it was observed that there occurs faulty behavior by some reviewers and there were noteworthy differences in the technical implementation of the portals and in the efforts of site operators to maintain high quality reviews. These experiences raise new questions regarding what trust means on review platforms, how trust arises and how easily it can be destroyed.

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Paper citation in several formats:

Kersting, J.; Bäumer, F. and Geierhos, M. (2019). In Reviews We Trust: But Should We? Experiences with Physician Review Websites. In Proceedings of the 4th International Conference on Internet of Things, Big Data and Security - IoTBDS; ISBN 978-989-758-369-8; ISSN 2184-4976, SciTePress, pages 147-155. DOI: 10.5220/0007745401470155

@conference{iotbds19,
author={Joschka Kersting. and Frederik S. Bäumer. and Michaela Geierhos.},
title={In Reviews We Trust: But Should We? Experiences with Physician Review Websites},
booktitle={Proceedings of the 4th International Conference on Internet of Things, Big Data and Security - IoTBDS},
year={2019},
pages={147-155},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0007745401470155},
isbn={978-989-758-369-8},
issn={2184-4976},
}

TY - CONF

JO - Proceedings of the 4th International Conference on Internet of Things, Big Data and Security - IoTBDS
TI - In Reviews We Trust: But Should We? Experiences with Physician Review Websites
SN - 978-989-758-369-8
IS - 2184-4976
AU - Kersting, J.
AU - Bäumer, F.
AU - Geierhos, M.
PY - 2019
SP - 147
EP - 155
DO - 10.5220/0007745401470155
PB - SciTePress