Authors:
Thomas Würtz Jensen
and
Bodil Sørensen
Affiliation:
VIA University College, Hedeager 2, Aarhus N and Denmark
Keyword(s):
Usability, Ambient Assisted Living, Emotional Wheel Score, Healthcare, ICT Management System.
Related
Ontology
Subjects/Areas/Topics:
Artificial Intelligence
;
Knowledge Discovery and Information Retrieval
;
Knowledge-Based Systems
;
Software Development
;
Symbolic Systems
Abstract:
This paper describes a usability test design in the development of an ICT management system in an EU project under the Ambient Assisted Living (AAL) programme. The population of Europe is aging, and the elderly population is increasing. This demographic change will create an increasing need for social and healthcare services. The purpose in developing the ICT management system is to meet this challenge by creating an effective ICT management system for elderly people in need of assistance. Results from the usability test give the developers insight into features to be changed to create a user-friendly software. The methods used in this study were standard usability tests and emotional wheel scores. Representative end users were given a number of tasks while conducting thinking aloud tests and emotional wheel scores followed by qualitative interviews. The test results were categorised in terms of effectiveness, efficiency and satisfaction. In general, the end users’ response were posi
tive. They suggested improvements and identified a number of challenges mainly related to effectiveness. Emotions ranged from happiness and joy, especially after successfully completing a task, to anger and frustration when obstacles occurred.
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