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Authors: Irina Makarova 1 ; Larisa Gabsalikhova 1 ; Eduard Mukhametdinov 1 ; Ksenia Shubenkova 1 and Aleksandr Kapitonov 2

Affiliations: 1 Kazan Federal University, Syuyumbike prosp., 10a, 423822, Naberezhnye Chelny and Russian Federation ; 2 Public Corporation KAMAZ, Transportny pr-d, 70, Naberezhnye Chelny and Russian Federation

Keyword(s): Dealer-service Network, Effectiveness, Data Envelopment Analysis, Performance Evaluation.

Abstract: The article proposes a method to increase the efficiency of dealership service centres (DSC) based on the system analysis use. The method is based on clustering the DSC into groups according to formats, a differentiated approach to the assessment of their activities and the relative useful efficiency calculation. The analysing purpose effectiveness of the dealer-service network (DSN) is to obtain an objective efficiency assessment of each DSC, identify the causes of inefficient operations and develop a strategy for improvement. As a formalization tool, it is proposed to use the software product Konsi-DEA ANALYSIS, which allows to evaluate the parameters of the objects functioning, as well as calculate the coefficients of efficiency and superefficiency for each of them.

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Paper citation in several formats:
Makarova, I.; Gabsalikhova, L.; Mukhametdinov, E.; Shubenkova, K. and Kapitonov, A. (2019). Application of the Statistical Analysis Methods for Improving the Managing the Dealer-service Network Efficiency. In Proceedings of the 5th International Conference on Vehicle Technology and Intelligent Transport Systems - LogiTrans 4.0; ISBN 978-989-758-374-2; ISSN 2184-495X, SciTePress, pages 638-648. DOI: 10.5220/0007878506380648

@conference{logitrans 4.019,
author={Irina Makarova. and Larisa Gabsalikhova. and Eduard Mukhametdinov. and Ksenia Shubenkova. and Aleksandr Kapitonov.},
title={Application of the Statistical Analysis Methods for Improving the Managing the Dealer-service Network Efficiency},
booktitle={Proceedings of the 5th International Conference on Vehicle Technology and Intelligent Transport Systems - LogiTrans 4.0},
year={2019},
pages={638-648},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0007878506380648},
isbn={978-989-758-374-2},
issn={2184-495X},
}

TY - CONF

JO - Proceedings of the 5th International Conference on Vehicle Technology and Intelligent Transport Systems - LogiTrans 4.0
TI - Application of the Statistical Analysis Methods for Improving the Managing the Dealer-service Network Efficiency
SN - 978-989-758-374-2
IS - 2184-495X
AU - Makarova, I.
AU - Gabsalikhova, L.
AU - Mukhametdinov, E.
AU - Shubenkova, K.
AU - Kapitonov, A.
PY - 2019
SP - 638
EP - 648
DO - 10.5220/0007878506380648
PB - SciTePress

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