Authors:
Jari Jussila
1
;
Joni Kukkamäki
2
and
Nina Helander
3
Affiliations:
1
HAMK Design Factory, Häme University of Applied Sciences, Hämeenlinna, Finland, HAMK Smart Research Unit, Häme University of Applied Sciences, Hämeenlinna and Finland
;
2
HAMK Smart Research Unit, Häme University of Applied Sciences, Hämeenlinna and Finland
;
3
Unit of Information and Knowledge Management, Tampere University, Tampere and Finland
Keyword(s):
Digital Service, Co-creation, Activity Theory, Empirical Study.
Related
Ontology
Subjects/Areas/Topics:
Applications
;
Artificial Intelligence
;
e-Business
;
Enterprise Information Systems
;
Government
;
Intelligent Information Systems
;
Knowledge Management and Information Sharing
;
Knowledge-Based Systems
;
Requirements Engineering
;
Society, e-Business and e-Government
;
Symbolic Systems
;
Web Information Systems and Technologies
Abstract:
Smart city development relies heavily on creation of digital services that are available for the citizens and for the city authorities. At best, these services are co-created by the authorities, citizens and the digital solution supplier companies. Digital service co-creation is, however, a complex process and includes several contradictions due to presence of several stakeholders. In this paper, we present a case study of smart city initiated digital service co-creation process through the analytical lenses of activity theory.