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Authors: Andreas Lux 1 and Michael Muth 2

Affiliations: 1 Department of Computer Science, Trier University of Applied Sciences, Schneidershof, Trier, Germany ; 2 Smart InsurTech AG, Klosterstr. 71, 10179 Berlin, Germany

Keyword(s): Micro Service Platform, Business Transaction (GeVo), BiPRO Standard, Process Mining Service.

Abstract: For the digitization of business processes in insurance, the concept of a platform is presented that is based on the design principles of modern software architectures (domain-driven design, micro services). This raises the question of whether the complex application scenario can be realized with this software development approach and whether the advantages of agile development come into play. The complex interplay of the different roles involved in the processes, namely insurance companies, sales organizations and brokers, is illustrated using the example of a document service. The advantages resulting from the digitization of the example process, such as labor and cost savings, but also quality improvement and increased customer satisfaction are worked out. In the near future, process events will be recorded via the integration of a process mining service that can be of great help for further process optimization.

CC BY-NC-ND 4.0

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Paper citation in several formats:
Lux, A. and Muth, M. (2020). SMARTINSUR: A Platform for Digitizing Business Transactions in the Insurance Industry. In Proceedings of the 22nd International Conference on Enterprise Information Systems - Volume 2: ICEIS; ISBN 978-989-758-423-7; ISSN 2184-4992, SciTePress, pages 796-800. DOI: 10.5220/0009512607960800

@conference{iceis20,
author={Andreas Lux. and Michael Muth.},
title={SMARTINSUR: A Platform for Digitizing Business Transactions in the Insurance Industry},
booktitle={Proceedings of the 22nd International Conference on Enterprise Information Systems - Volume 2: ICEIS},
year={2020},
pages={796-800},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0009512607960800},
isbn={978-989-758-423-7},
issn={2184-4992},
}

TY - CONF

JO - Proceedings of the 22nd International Conference on Enterprise Information Systems - Volume 2: ICEIS
TI - SMARTINSUR: A Platform for Digitizing Business Transactions in the Insurance Industry
SN - 978-989-758-423-7
IS - 2184-4992
AU - Lux, A.
AU - Muth, M.
PY - 2020
SP - 796
EP - 800
DO - 10.5220/0009512607960800
PB - SciTePress