Authors:
Nabil Georges Badr
1
;
Luca Carrubbo
2
and
Marguerita Ruberto
2
Affiliations:
1
Higher Institute for Public Health, Saint Joseph University, Beirut, Lebanon
;
2
Department of Business Sciences, Management and Innovation Systems, Salerno University, Via Giovanni Paolo II, 132, Fisciano (SA), Italy
Keyword(s):
Hospitalization at Home, Systems Thinking, Viable System, Complex Ecosystems, Healthcare Service Ecosystems.
Abstract:
An effective Healthcare Service Ecosystem must emphasize the notion of well-being co-creation which entails a dynamic interplay of actors, in face of the challenges, with their ability to use the available resource pools, at the different system levels. An appropriate response, largely avoiding any crisis, depends on a society's resilience and the related response of actors in the reconfiguration of resources. Originally considered luxury and for the fortunate few who could afford the learning curve, Hospitalization-at-Home (HaH) recently approached a new normal with a positive impact to health outcomes. Nowadays, hospitals have had to reconfigure their health services to reduce the workload of caregivers during the COVID-19 outbreak. Our use case can be a lesson for the adaptation of technology for patient empowerment allowing patients to interact with their care ecosystem while at their home.